PRIVACY POLICY, TERMS OF USE, AND RETURN POLICY
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
The information we collect is used to fill orders, to contact buyers if they have questions, or to send emails with special offers.
Our Commitment To The Security of Your Data:
We do not sell or give your information to any outside parties. Your information is used strictly to better serve you at Sandala.org.
Shipping Terms Orders
Each item in your order is sold by Sandala.Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import Fees have been calculated, you authorize Sandala to designate a carrier (“Designated Carrier”) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the US. By placing your order, you agree to allow Sandala and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.
Payment Terms-Orders
Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover,. In addition to credit cards, for phone orders you may pay by Western Union Quick Collect, money orders, cashier’s checks, and personal checks by mail. Just call us at 1-888-858-3238 to place your order.
Item out of stock-Terms
Sometimes items in you order may fall out of stock while we are processing your order. In this event, you will receive an email notifying you of a delay. If you have other items in your order, they will be shipped as scheduled. We will continue trying to fulfill your order as quickly as possible. If the order is still out of stock 30 days after the first email is sent, you will be asked to approve a 30-Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours. Remember, you can cancel your order at any time.
Return Policy
Returns are accepted within 14 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition) can be mailed to address listed below.
Contact Us
Customer Service: 1-888-858-3238 Monday through Friday 9am-5pm EST.
Email: info@sandala.org
Mail Inquiries: Sandala Inc.
14271 Southwest 120th street, #102 Miami, Florida 33186